The Help tab is great for when a user needs assistance with the lab technology itself, but many users confuse that with how to get help from the course developers. I would like to be able to separate the help tab into two sections: One for Course assistance and one for Skillable assistance. The course assistance section would be customizable by the developers and be empty by default, which would keep the tab looking the same until customized.
This custom section would allow us to provide built in Help for our users and hopefully route users away from Skillable Support when they are not the right place to go.
|Who would most benefit from this idea?
|Lab Developers or Lab Authors
What is the problem you are trying to solve?
Users do not always know how to get help for course specific issues.